Privacy Policy information & downloads

COMPLAINTS PROCEDURE, Information for patients - Please click here to download a pdf file

CQC Certificate of Registration - Please click here to download a pdf file

Duty of candour and being open.

GDPR Data Protection (Patient data).

GDPRF06 - Privacy Notice

Registration and Data Protection Consent Form - Please click here to download a pdf file

STATEMENT OF PURPOSE _ Please click here to download a pdf file

General Terms and Conditions

  • Consultation fees are due after the consultation is complete.
  • Any laboratory costs are due at the same time.
  • Payment types accepted include Credit or debit card, including AMEX; cheque, cash, or bank transfer.
  • Bank transfers need to be made within 7 days of the consultation date.
  • Cheques need to be made out to Dr Street and Co LTD.


  • Patients may cancel an appointment up to 24 hours before the appointment time and no cancellation fee will apply.
  • Cancellations made on the day of the appointment may incur a cancellation fee of up to half the consultation charge.
  • The application of a cancellation fee will however be reviewed by Practice management on a case by case basis and the fees won’t be applied if the individual circumstances show the late cancellation was unavoidable.

*Terms and conditions for Annual Subscription: Annual Subscription - 8 Visits

  • The subscription covers consultations with Dr Street or the Doctor covering for her when she is on sick or annual leave.
  • Consultations included in the subscription are only available during the practice's normal opening hours Monday to Friday 8am to 6pm, depending on availability and excluding bank holidays. The subscription excludes home visits or after hours services.
  • Any laboratory tests, injections or vaccine costs are excluded from the annual subscription and will be invoiced separately. The price list for injections or vaccines is available on request or at Laboratory test costs will be explained prior to any tests being agreed too.
  • Annual Medical - medical examination cost is discounted by 20%
  • Once 8 visits have been made within the 12 month period any further visit within that 12 month period will be charged at the standard consultation rate unless otherwise agreed.
  • There are no charges for prescriptions or repeat prescriptions

GDPRF08 - Website Privacy Statement

We are Dr Street and Co Limited, trading as Street Medical Practice. We are a limited incorporated in England and Wales. Our company number is 11199932 and our registered address is 1 Victoria Way, Burgess Hill, West Sussex, RH15 9NF. Our business address is 2 Lower Sloane Street London SW1W 8BJ

("Street Medical Practice" / "we" / "our" / "us"). We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Street Medical Practice hold and how will we useit?

Information you give Street Medical Practice: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you information. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent. We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and in order to comply with our legal and regulatory obligations.

Information Street Medical Practice collects about you: Street Medical Practice may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page responsetimes, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and in order to comply with our legal and regulatory obligations.

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and in order to comply with our legal and regulatory obligations.


The Website uses cookies to distinguish you from other users of the website. "Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the web site if you do so.

Use Made of the Information

Street Medical Practice may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Patient you represent, and to provide you or the relevant Patient with information or services you or the Patient has requested
  • Send you newsletters and marketing information if you have consented to us doing so
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.

Street Medical Practice processes personal information for certain legitimate business purposes, which include some or all the following:

  • Where the processing enables Street Medical Practice to enhance, modify, personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of Street Medical Practice's network and information systems
  • To better understand how people interact with Street Medical Practice's websites and
  • To administer the website and carry out data analysis, troubleshooting and testing.

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database, please let us know by contacting us via the following webpage an we will take steps to ensure that this information is deleted as soon asreasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) with out your priorc onsent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They areprovided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you reviewall terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share apassword with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access,processing, accidentalloss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding companyand its subsidiaries, as defined in section 1159 of the Companies Act 2006.

  • Please note we may need to disclose your personal information where we:
  • Sell any or all our business or assets or we buy another business or assets in which case we maydisclose your personal data to the prospective buyer or seller
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organizations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possibleso that we can make the necessary changes to the information we hold for you on our database. If you wish to make an changes to your information, please contact us via the following webpage .

If you wish to access or rectify the information we hold about you, or request that such information betransmitted directly to another data controller, please contact us via the following . We shall process your request to access your information within one month of receipt, or we'll let you know within that timeframe if we need more information from you.We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage .

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at If you have any further queries or comments on our Privacy Policy, please contact us via the following web page or you can contact us by emailing We also welcome your views about ou website and our Privacy Policy.

Note: All QCS Policies are reviewed annually, more frequently, or as necessary.